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title: Employee cannot see their contract in the app
description: Help Center
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# Employee cannot see their contract in the app

## If an employee cannot see their contract in the app, the most common reason is that the contract was attached as a file instead of being created in the system.

### Why can’t the employee see their contract?

The most common reason is that you have **attached the contract as a file** (e.g. a PDF) instead of creating it directly in the Frontliners system.

Contracts attached as documents are visible under *Documents* — but they do not appear as an actual contract in the employee’s app.

### How to fix it

You need to create the contract using the contract template feature in Frontliners:

1. Go to **Staff** and select the employee.
2. Click **Contracts**.
3. Select a contract template and fill in the relevant fields.
4. Send the contract for signing — the employee will then be able to see and sign it in their app.

Read more about setting up contract templates in our knowledge base.

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