---
title: Troubleshooting notifications
description: Not receiving notifications from Frontliners? Here's how to make sure everything is set up correctly.
---

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# Troubleshooting notifications

## Not receiving notifications from Frontliners? Here's how to make sure everything is set up correctly.

### Step 1: Install the App Correctly

Frontliners notifications require the app to be installed on your phone. You have three options:

- **iPhone:** Download from the App Store
- **Android:** Download from Google Play
- **PWA (any device):** Go to **use.frontliners.ai** in your browser and add it to your home screen

Follow our installation guide: [How do I install the App](https://help.frontliners.ai/en/knowledge/installing-the-app?hsLang=en)

### Step 2: Allow Notifications on Your Device

When you first open the Frontliners app, it will ask permission to send notifications. You need to select **Allow**.

If you previously denied notifications, you can re-enable them:

#### On iPhone/iPad:

1. Open **Settings**
2. Scroll down and tap **Frontliners**
3. Tap **Notifications**
4. Toggle **Allow Notifications** on

#### On Android:

1. Open **Settings**
2. Tap **Apps** (or **Applications**)
3. Find and tap **Frontliners**
4. Tap **Notifications**
5. Toggle notifications on

### Step 3: Check Your Notification Settings in Frontliners

Some notification types can be individually enabled or disabled within Frontliners itself:

1. Click your **profile picture** in the top-right corner
2. Go to **Profile** settings
3. Check your notification preferences
4. Make sure the relevant notifications are turned on

### Common Issues

#### "I'm not getting notifications for vacation requests"

Make sure you haven't confused **vacation requests** (ferieønsker) with **shift requests** (vagtønsker) — they have separate notification settings.

#### "Notifications worked before but stopped"

- Check if your phone's operating system was recently updated — this can sometimes reset notification permissions
- Make sure the app is not in "Do Not Disturb" or "Focus" mode
- Try logging out and back in

#### "Only some employees get notifications"

Each employee needs to install the app and allow notifications individually on their own device.

### Still Not Working?

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