---
title: What should I do if my employees aren't receiving an invitation?
description: If your employees aren't receiving an invitation from Frontliners, the email might have been marked as spam. Here’s what you can do:
---

[Skip to content](https://help.frontliners.ai/en/knowledge/what-should-i-do-if-my-employees-arent-receiving-an-invitation#main-content)

- [English](https://help.frontliners.ai/en/knowledge/what-should-i-do-if-my-employees-arent-receiving-an-invitation)
- [Dansk](https://help.frontliners.ai/da/knowledge/hvad-gør-jeg-hvis-mine-medarbejdere-ikke-modtager-en-invitation)

English

Show submenu for translations

![FL-logo-horizontal-rgb-1.png\]](https://help.frontliners.ai/hs-fs/hubfs/FL-logo-horizontal-rgb-1.png?height=40&name=FL-logo-horizontal-rgb-1.png)

Open main navigation

Close main navigation

- - [English](https://help.frontliners.ai/en/knowledge/what-should-i-do-if-my-employees-arent-receiving-an-invitation)
    - [Dansk](https://help.frontliners.ai/da/knowledge/hvad-gør-jeg-hvis-mine-medarbejdere-ikke-modtager-en-invitation)

  English
  
  Show submenu for translations
- Go to www.frontliners.ai

 Go to www.frontliners.ai

 Hi👋 What are you searching for?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.frontliners.ai/en/knowledge?hsLang=en)
2. [Manage staff](https://help.frontliners.ai/en/knowledge/manage-staff?hsLang=en)

# What should I do if my employees aren't receiving an invitation?

## If your employees aren't receiving an invitation from Frontliners, the email might have been marked as spam. Here’s what you can do:

- **Check their spam folder**: Ask them to check if the invitation ended up in their spam or junk folder.
- **Verify email addresses**: Ensure that the email addresses are entered correctly.
- **Contact support**: If the issue persists, reach out to us with the employees' email addresses so we can investigate further.

- [Roles](https://help.frontliners.ai/en/knowledge/roles?hsLang=en)
- [Locations](https://help.frontliners.ai/en/knowledge/locations?hsLang=en)
- [Manage staff](https://help.frontliners.ai/en/knowledge/manage-staff?hsLang=en)
- [Scheduling](https://help.frontliners.ai/en/knowledge/scheduling?hsLang=en)
- [Salary](https://help.frontliners.ai/en/knowledge/salary?hsLang=en)
- [Training](https://help.frontliners.ai/en/knowledge/training?hsLang=en)
- [To-do's and Bulletins](https://help.frontliners.ai/en/knowledge/to-dos-and-bulletins?hsLang=en)
- [Tips and tricks](https://help.frontliners.ai/en/knowledge/tips-and-tricks?hsLang=en)
- [Contact](https://help.frontliners.ai/en/knowledge/contact?hsLang=en)
- [Documents](https://help.frontliners.ai/en/knowledge/documents?hsLang=en)
- [POS - Cash register](https://help.frontliners.ai/en/knowledge/pos-cash-register?hsLang=en)
- [Shifts](https://help.frontliners.ai/en/knowledge/shifts?hsLang=en)
- [Performance](https://help.frontliners.ai/en/knowledge/performance?hsLang=en)
- [Finance](https://help.frontliners.ai/en/knowledge/finance?hsLang=en)
- [Integrations](https://help.frontliners.ai/en/knowledge/integrations?hsLang=en)
- [HR](https://help.frontliners.ai/en/knowledge/hr?hsLang=en)

[![Chill listening crop-3](https://help.frontliners.ai/hs-fs/hubfs/FL-logomark-rgb-300x300px.png?width=24&height=24&name=FL-logomark-rgb-300x300px.png "Chill listening crop-3")](https://help.frontliners.ai/knowledge?hsLang=en)

frontliners.ai Help Center

Copyright © 2026, Frontliners