---
title: What is Net Promoter Score (NPS)
description: Net Promoter Score is a common standard for measuring loyalty. In Frontliners we use it to measure employee loyalty.
---

[Skip to content](https://help.frontliners.ai/en/knowledge/what-is-net-promoter-score-nps#main-content)

- [English](https://help.frontliners.ai/en/knowledge/what-is-net-promoter-score-nps)
- [Dansk](https://help.frontliners.ai/da/knowledge/hvad-er-net-promoter-score-nps)

English

Show submenu for translations

![FL-logo-horizontal-rgb-1.png\]](https://help.frontliners.ai/hs-fs/hubfs/FL-logo-horizontal-rgb-1.png?height=40&name=FL-logo-horizontal-rgb-1.png)

Open main navigation

Close main navigation

- - [English](https://help.frontliners.ai/en/knowledge/what-is-net-promoter-score-nps)
    - [Dansk](https://help.frontliners.ai/da/knowledge/hvad-er-net-promoter-score-nps)

  English
  
  Show submenu for translations
- Go to www.frontliners.ai

 Go to www.frontliners.ai

 Hi👋 What are you searching for?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.frontliners.ai/en/knowledge?hsLang=en)
2. [Manage staff](https://help.frontliners.ai/en/knowledge/manage-staff?hsLang=en)

# What is Net Promoter Score (NPS)

## Net Promoter Score is a common standard for measuring loyalty. In Frontliners we use it to measure employee loyalty.

Net Promoter Score is calculated as follows:  
Number 9-10 score \* 100  
Number of 7-8 scores \* 0  
Number 0-6 score \* -100  
The sum of the above / number of answers

An example could be the following:  
5 happy employees \* 100 = 500  
2 neutral employees \* 0 = 0  
3 dissatisfied employees \* -100 = -300  
It gives 500+0-300 = 200/10 answers = 20 in the Net Promoter Score.

 

- [Roles](https://help.frontliners.ai/en/knowledge/roles?hsLang=en)
- [Locations](https://help.frontliners.ai/en/knowledge/locations?hsLang=en)
- [Manage staff](https://help.frontliners.ai/en/knowledge/manage-staff?hsLang=en)
- [Scheduling](https://help.frontliners.ai/en/knowledge/scheduling?hsLang=en)
- [Salary](https://help.frontliners.ai/en/knowledge/salary?hsLang=en)
- [Training](https://help.frontliners.ai/en/knowledge/training?hsLang=en)
- [To-do's and Bulletins](https://help.frontliners.ai/en/knowledge/to-dos-and-bulletins?hsLang=en)
- [Tips and tricks](https://help.frontliners.ai/en/knowledge/tips-and-tricks?hsLang=en)
- [Contact](https://help.frontliners.ai/en/knowledge/contact?hsLang=en)
- [Documents](https://help.frontliners.ai/en/knowledge/documents?hsLang=en)
- [POS - Cash register](https://help.frontliners.ai/en/knowledge/pos-cash-register?hsLang=en)
- [Shifts](https://help.frontliners.ai/en/knowledge/shifts?hsLang=en)
- [Performance](https://help.frontliners.ai/en/knowledge/performance?hsLang=en)
- [Finance](https://help.frontliners.ai/en/knowledge/finance?hsLang=en)
- [Integrations](https://help.frontliners.ai/en/knowledge/integrations?hsLang=en)
- [HR](https://help.frontliners.ai/en/knowledge/hr?hsLang=en)

[![Chill listening crop-3](https://help.frontliners.ai/hs-fs/hubfs/FL-logomark-rgb-300x300px.png?width=24&height=24&name=FL-logomark-rgb-300x300px.png "Chill listening crop-3")](https://help.frontliners.ai/knowledge?hsLang=en)

frontliners.ai Help Center

Copyright © 2026, Frontliners