To monitor employee satisfaction in Frontliners, follow these steps:
Enable Employee Satisfaction Measurement:
- Navigate to Schedule ➔ Settings.
- Toggle "Measure Employee Satisfaction" on.
2. Viewing Employee Satisfaction:
- Go to the Frontliners home page.
- Select "Year" as the time frame.
- Choose "Employee Satisfaction" from the available graph options to see satisfaction scores.
3. Employee Satisfaction Calculation (NPS):
Frontliners uses the Net Promoter Score (NPS) model to calculate employee satisfaction. Here’s how the score is calculated:
- A: Number of scores 9-10 (Promoters)
- B: Number of scores 0-6 (Detractors)
- C: Total number of scores 0-10
Formula:(A * 100) + (B * -100) / C
Example:
- A = 80
- B = 10
- C = 120
Result:(80 * 100) + (10 * -100) / 120 = 58
4. Subscribe to Monthly Reports:
You can subscribe to a detailed monthly report with scores and comments by emailing support@frontliners.ai.
The NPS score provides a clear indicator of employee satisfaction and can be tracked over time to assess changes in engagement.
This version provides a detailed step-by-step explanation of how to enable, view, and calculate employee satisfaction in Frontliners and how to subscribe to reports.