---
title: Where can I view employee satisfaction in Frontliners?
description: To monitor employee satisfaction in Frontliners, follow these steps:
---

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# Where can I view employee satisfaction in Frontliners?

## To monitor employee satisfaction in Frontliners, follow these steps:

#### **Enable Employee Satisfaction Measurement**:

- Navigate to **Schedule** ➔ **Settings**.
- Toggle **"Measure Employee Satisfaction"** on.

#### 2. **Viewing Employee Satisfaction**:

- Go to the Frontliners home page.
- Select **"Year"** as the time frame.
- Choose **"Employee Satisfaction"** from the available graph options to see satisfaction scores.

#### 3. **Employee Satisfaction Calculation (NPS)**:

Frontliners uses the **Net Promoter Score (NPS)** model to calculate employee satisfaction. Here’s how the score is calculated:

- **A**: Number of scores 9-10 (Promoters)
- **B**: Number of scores 0-6 (Detractors)
- **C**: Total number of scores 0-10

**Formula**:  
`(A * 100) + (B * -100) / C`

**Example**:

- **A** = 80
- **B** = 10
- **C** = 120  
  Result:  
  `(80 * 100) + (10 * -100) / 120 = 58`

#### 4. **Subscribe to Monthly Reports**:

You can subscribe to a detailed monthly report with scores and comments by emailing **support@frontliners.ai**.

 

The NPS score provides a clear indicator of employee satisfaction and can be tracked over time to assess changes in engagement.

This version provides a detailed step-by-step explanation of how to enable, view, and calculate employee satisfaction in Frontliners and how to subscribe to reports.

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